Erk… sejak kejadian yang berlaku dua tiga hari ni, baru hari ni P1W1max mengeluarkan email atau kenyataan rasmi sebagai notis pemberitahuan mereka tentang apa yang terjadi. Email ini diterima tepat pada pukul 12.10am – 08/03/2010. Dalam email ini, pihak terbabit memohon maaf kepada semua pengguna mereka. Untuk makluman lanjut anda boleh baca email di bawah ni.
Dear Muhamad Azman B. Ishak,
In the month of March, P1 has embarked upon a massive network upgrading exercise that will deliver better performance and connectivity to our rapidly increasing subscriber base. This exercise was planned over 3 months in advance with almost all eventualities and scenarios being taken into consideration to minimise any inconvenience to you.
Unfortunately, around midnight on 6 March, 2010 our technical team encountered technical difficulties during the network upgrade exercise that resulted in service being interrupted to high density areas of the P1 W1MAX network. Despite our careful planning and risk management, it is very unfortunate that what triggered the service interruption was something that is almost impossible to predict.
Immediately, upon the detection of this interruption, we deployed our rapid response technical team to restore service within our target time of 2 – 4 hours. However, due to the severity of the technical issue, service restoration took much longer than expected. As a result, you were unable to get connected to the Internet. Subsequently, service was fully restored at around 0700hrs on 7 March, 2010.
To our subscribers, we sincerely apologise for the inconvenience that we have caused due to this service interruption. With immediate effect, we will waive any service charges during the period when the P1 W1MAX service was interrupted. In this case we will waive one day of service charges.
WiMAX is a very new technology and the P1 W1MAX is a relatively new network but you can be rest assured that we have amongst the best minds and talents in the world working on our network and other aspects of the business.
To ensure our network architecture and services are the best that we can provide to you, we will continuously deploy the latest network hardware and software to ensure that we are able to deliver the 4G technology promise consistently and affordably.
The service interruption has given our technical team some very valuable data to allow us to take extra precautions and reduce the risk of service interruptions if not eliminate it altogether.
We appreciate your understanding and patience and once again, we truly deeply regret the inconvenience that we have caused.
If you have further questions or require more detail on this please do not hesitate to contact the P1 Customer CareLine at 1300-800-888.
Sincerely,
Your friends at P1
Nota: Erm.. ok… paham.. paham… kalau la perkara ni dijelaskan lebih awal, tadak la spekulasi buruk berlaku kan? Sekarang ni sapa susah? Dah tentu saya jugak yang susah. Boss marah taw sebab tak boleh reply email. Takkan nak synchronize email dari handphone ke komputer plak. Susah laa…
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kenapa percaya pada kurang pengalaman?chewah… hehe biasa la nk up server kot ~
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Azman Ishak Reply:
March 9th, 2010 at 7:09 pm
biasanya main tangkap muat jer. pasal tuh kerap kecewa agaknye
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bro, ak pun dpt gak tp xla baru dpt..dah lama mnggu lps lg..pas2 siap gtau melalui sms lagi..apa2 pn simpati dgn ko psl P1..P1 akn jd lbh baek
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Azman Ishak Reply:
March 9th, 2010 at 7:09 pm
minggu lepas? SMS? dem… kenapa aku di anaktirikan. ini tak adillll…
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salam..
hahaha benda2 macam ni memang akan berlaku. bagi pendapat aku la yang sangat buta IT ni, P1 masa dia launch awal2 dulu memang sangat powerfull, maklumla pengguna tak jejak 10k lagi so semuanya muda di kawal selia. So bermulalah episod canang mencanang satu malaya akan kehebatannya. Al kisah maka berebut-rebutlah orang mendaftarkan diri dan memuji-mujilah akan kehebatan P1 ni. Tapi langit tidak selalunya cerah, bila awan mendung mula berarak maka mulalah keluar komen, maki hamun, carut marut kepada P1. Kesian juga bila aku baca kat facebook tuh bila ramai dah mula pertikaikan akan kehebatan P1 (potong jangan tak potong hahaha).
Tapi pengguna2 P1 yang sebelum ni pujinya tinggi melangit bahkan sampai ke planet pluto tuh janganla cepat melatah. Anggap sajalah setiap benda baru dalam dunia takde yang sempurna kadang naik kadang turun. Bagi la masa kat P1 untuk menambah baikkan diaorng punya service. Yang nak maki-maki or caci hamun tuh tak payahlah macam tuh, kalao dah rasa nak perfect sangat eloklah korang buat ISP sendiri. So kalo ada yang tak kena pun korang sendiri yang salah n silalah maki diri sendiri.
p/s: aku cukup berpuas hati dgn maxis sekarang ni sebab connection yang konsisten setelah teruk di maki hamun sebelum ni. tahniah sebab dgr rintihan orang. tapi jangan la 2-3 bulan lepas ni jadi balik macam dulu.
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Azman Ishak Reply:
March 9th, 2010 at 7:12 pm
nah ambik.. panjang giler en. pjan komen.
rasenye nak bangga sangat dengan kelajuan P1 ni tadek la kot.
cume certaiin time je ok. lain semua bermasalah jer…
diaorang kate tengah upgrade.. sampai bile pon tak tau.
tadek fixed time period. so kire aku anggap perkara ni just
sebagai alasan untuk tutup lobang.
kalau tak komplen cara macam ni.. depa pikir network depa
dok bagus jer. sekali datang buat site visit…. baru tau area
aku fakap giler. so? aku tunggu la apa solution depa. at the same
time… aku la yang suffer.. deemmmiittt..
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hoho wa tak guna p1
wa tetap pada stinkmax
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Azman Ishak Reply:
March 9th, 2010 at 7:12 pm
erm… tolak ketepi… tak mo kawan dengan hang.
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TMUkmkd Reply:
March 10th, 2010 at 12:09 am
hahaha siot kene tolak
TMUkmkd entri terkini blog ..Berani Gagal: Ya Aku Gagal Kali Ini
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Azman Ishak Reply:
March 10th, 2010 at 5:49 pm
kalau satu geng tak pe ah
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ohhh ni la yg kecoh2 kat twitter tu.. huhu~ tuka servis lain je la..
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Azman Ishak Reply:
March 9th, 2010 at 7:13 pm
tau tak pe… ni la yang dok kechoh tuh.
kechoh bukan apa.. supaya depa jadi
lebih bagus. jangan asyik puji jer.. tapi
user lain bermasalah tak ambik kesah.
pantang betoi kalau diskriminasi macam ni
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streamyx je bagus. lancar dan laju
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Azman Ishak Reply:
March 9th, 2010 at 7:13 pm
no wonder sebab fixed line
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hoi Man…lame tak dgr citer hehehehehe…blog ko lame dah aku tak visit…hehheehe byk pembaharuan bagus..blog aku dah lame tak update…visitor pon dah lari…ko dah kawen ni macamane?dah bakal jadi godaddy.com ker?heheheh…aku tweet pon dah lame tak update semua la aku tak update..jika berkesempatan je aku update hehehehehe…..
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Azman Ishak Reply:
March 9th, 2010 at 7:14 pm
weh jai… amboi-amboi… nko sekarang ni
dok senyap je eh? mane dah nko pegi.
lame tak dengor berite. hanpon masuk air ke ape?
sms aku pon idak. aku tak berani la nak sms sifu.
kang kata mengganggu plak
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skang ni sume tk ok lah..
bek P1 ke stimix ke..hoho..
tp skang still ngan stimix la hehhe
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Azman Ishak Reply:
March 9th, 2010 at 7:16 pm
nak laburkan duit kene tengok vice versa la.
ada certain part dia bagus dan satu lagi dia haram J
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Kesulitan masa sekarang untuk masa hadapan…
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Azman Ishak Reply:
March 9th, 2010 at 7:17 pm
ye ye.. .segala kesulitan amat dikesali…
in english… Sorry for any inconvenience caused.. bla bla bla.. what the hell?
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