A Complaining Letter to @TMCORP
I’m wrote this mail as on behalf of my company XXXX Electrical Corp Sdn Bhd (a branch of XXXXXX Corp Sdn Bhd). It has been past a week that my company having an internet connection issue. By that time as well, I’ve made my complaining to your operator via 100.
Every day start from early morning, the problem exists. Sometimes its ok and sometimes goes worst. As your standard procedure, I need to call your customer service,and at the same time I’ve been forcing to do the same troubleshoot. Its annoying for me because I’ve done already before call your 100.
FYI, I’m a Information System ADMIN. I’m not trying to show off with that, but it’s a responsibility to make sure everything is ok. Since my company internet goes congested, I’ll be blamed by my bosses and other staff to higher management. This issue already caused me a working pressure. It is not my fault. I’ve done my part. But its came from your side.
People start complaining me just because the internet issue. They can’t access some office application which is using the internet… So, their work have to put in KIV. By that time… If there’s got any inquiry from bosses for their work, they will simply blame me for the internet issue. Have you seen my point?
It’s quite frusted that there’s no solution made by your side until now. Only support that I’ve just received is RESET THE PORT. It’s seems hopeless for me to see your help until I’ve been suggested by my friend to directly send a mail to you.
I hope to hear a good news from you for my company internet account at : XXXX@tmnet (03-6148XXXX). This email has been published/cc to my blog as a prove that a formal email has been send. I hope this is my final step.
Please take this as a serious issue. We’re using a corporate package and not a home account. How come a static IP got frequent congested issue like this. It was unacceptable since we’re wired and not a wireless users.
Thanks & Regards,
Muhamad Azman B. Ishak
http://azmanishak.com
http://twitter.com/azmanishak.
Sent from my HTC HD7 Windows Phone
Nota: Hantar manual. Bahasa Inggeris berterabur. Harap Maklum!!!
Nota2: XXXX ialah perkara yang perlu dirahsiakan dan sensitive case.
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rasa-rasa nak buat juga surat macam ni sebba ada benda masih belum berpuas hati dari dulu
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perghhhh corporate customer pun dilayan mcm ni, aku yg org kebanyakkan lagila. hehe
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TM ni nak kena salu follow up.. pastu biar berkeras sikit..
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bagus buat komplen mcm ni. biar diorang tau. skali bos tm ni follow blog ni, mesti dia malu bsr
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Saya pun banyak kali mengalami masalah internet di rumah dan office. Bila call 100, dialog dan script yang sama jer. Lepas tu suruh buat troubleshooting yang sama jer.. adoi.. Masalah tak juga selesai.. Lepas puas bertekak, baru diorang buat report dan technician datang check.
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memang berterabur pun…. huhuhu…
tp xpe, mesej sampai.
anyway, ofis aku kat KL pon selalu problem… kami mengamuk2 ngan org IT, org IT salahkan TM. mmm… memang susah nak buat kerja weh kalau internet cam taik…
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tu bagus sekarang ada berbagai cara untuk salurkan komplen seperti di sini blog n twitter. semuga TM ambil tindakan.
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syarikat tersebut dah kaya ke apa? at least pun jalankan beberapa post motem walaupun tak dapat selesaikan secepat mungkin. menunggu adalah perbuatan yang sangat tidak disenangi apatah lagi melibatkan komitmen kerja.
+1, terbaik!
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Aritu aku pun terkena, customer service dok ulang benda yang sama jer gak, nasib baik lepas berkeras baru dia nak ambil tindakan lain.
Semoga masalah internet kat company ko akan selesai secepat mungkin, memang tekanan bila orang lain tanya suruh selesaikan masalah yang bukan kita yang buat.
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meh ramai2 komplen pada @TMCorp.
yagn kat rumah ni….nak dekat pukul 12 malam je slow
aishh..tak kasi org tidur lewat langsung
time tu lah nak dating nak bervideo cam -
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dia suruh tidur awal…bangun pagi siapkan nasi goreng pastu ..hantar sket kat orang selalu tak sempat breakfast…cam aku!!
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TM mmg nk kena balun ni. nnt smua pengguna terutama bloggers buat rusuhan baru depa tau.
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Mentang-mentalah TM je kat Malaysia ni, diaorang buat dek tak dek je
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hai.. masalah jugak… huhu… nasib aku punya dah setel.. hang lagi best company punya… huhu.. takper.. mrkay datang membantu.. =)
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Telah di forward pada ceo tm dan sudah dpt reply. Hope cepatlah masalah ko selesai.
Support utk akaun koprat pon slow, macam mana la tm ni. Aih.
kalo bisnes matter pun lambat support.. ape punye tmcorp la gini
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terbaik
…
syarikat XXXX ni kat mana ek
(paham tak lawak ni 
)
kaki komplen dah mai dah. tapikan bro, dah memang tugas hang jaga pasal ni dan hang ada problem mesti hang tensen gila. aku dok tengok tweet hang tadi, kesian sangat. need fast support from tm corp side.
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