Kalau dah macam ni, nampak gayanya kemarahan pengguna makin memuncak la terhadap service TMNet. Mungkin saya tak berapa perasan dengan kesemputan internet sebab sejak kebelakangan ni saya cuma gunakan internet untuk muat turun E-Book sebagai bahan rujukan pelajaran terbaru mengenai beberapa aspek dalam talian. Tak periksa pon internet laju mana. Sebab sejak pakai Streamyx ni rasa macam tak bersalah je pakai internet tanpa batasan.

Kali ni ada email rasmi pulak dari Pihak TMNet berhubung dengan kabel dasar laut yang menghadapi masalah. E-mail ini dihantar oleh @MX510. Terima kasih atas maklumat yang diberikan.

Dear Users,

TM has put an official notice at their website http://bit.ly/9X0YbO regarding the routing issues to Europe. During this critical moment most of the ip range will resulted slow in downloading from server to PC due to the current routing issues.Here is their official details on announcement. Pls note that our server is located in Europe. TQVM for your patience during this time. I have notice that certain other ISP still can get full speed due to they have different routing carrier to Europe.

Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected a cable fault on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine cable network between Alexandria in Egypt and Palermo in Italy linking Malaysia to Europe and the United States (US). The consortium will be carrying out repair works on site on Saturday, 24 April 2010 and it is expected to be completed on Sunday, 2 May 2010.

During the restoration process, there will be some interruption to the traffic to Europe and the US carried through that cable. TM is taking active steps to minimize disruptions; we have added additional links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.

Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any.

TM will provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or e-mail us at help@tm.com.my for any Internet related problems.

Semalam pon dah bagi tau. internet punca segala aktiviti dalam talian kerap terganggu. Bila perkara internet macam jadi satu bahan ketagihan… orang akan sentiasa mencari-dan mencari sama ada kepada yang lebih baik atau terlebih buruk. Pokok pangkal… pengguna berhak menentukan siapa yang mereka lebih percaya.

Nota: Besok dah boleh berkemas-kemas dah. Saya ada trip yang panjang selama 5 hari bersaya Isteri tercinta. Nampaknya blog ini akan di update secara live di subdomain:- http://azmanishak.com/live

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